Case Manager

Kenosha Community Health Center is looking for a Case Manager.

POSITION SUMMARY

Position involves coordination of patient care and community services to patients in an integrated care model. Position functions in collaboration with referring practitioner (i.e., primary care practitioners, dentists) and is clinic based.

PRIMARY ACCOUNTABILITIES

Achieve Results

• Measured Proficiency, including:
• Timely referral coordination and documentation
• Satisfactory completion of coordinator functions related to case management
• Participation in Quality Improvement Projects

Operational Excellence

• Demonstrate excellence in customer service.
• Demonstrate excellence in HIPAA compliance.
• Demonstrate excellence in coordination/project management skills.

Relationships

• Develop and maintain favorable internal and external relationships with multiple strategic partners including co-workers, managers, providers and support staff.

Stewardship and Professionalism

• Ensure all actions, job performance, personal conduct and communications represent the organization in a highly professional manner at all times.
• Uphold and insure compliance and attention to all corporate policies and procedures as well as the overall mission and values of the organization.

PRIMARY TASKS AND DUTIES

• Works in conjunction with interdisciplinary team; reports to the Clinic Operations Manager.
• Identifies Social Determinants of Health (SDOH) needs and provides consultation to identify psychosocial barriers and works to assist patient in resolving those barriers.
• Referral and brief case management.
• Coordination and implementation of quality improvement projects where appropriate.
• Understand and support the mission, goals and agency wide standards of KCHC.
• Develop and maintain cooperative relationships with KCHC staff and community agencies.

SECONDARY TASKS AND DUTIES

Perform other related duties as required, which include but are not limited to:

• Project planning and coordination
• Perform other duties as assigned.

ESSENTIAL FUNCTIONS/KEY COMPETENCIES

• Excellent written and oral communication skills
• Excellent customer service skills
• Excellent collaborative skills necessary to work with multiple strategic partners both within and outside of KCHC
• Apply Analytical and problem solving skills to resolve patient barriers
• Work independently with initiative
• Ability to function well while involved in multiple task assignments.
• Ability to take directions and follow instructions.
• Basic computer skills.
• Excel in working in a team environment.
• Ability to concentrate on details while experiencing frequent interruptions.
• Strong organizational skills.

POSITION REQUIREMENTS

Education

• Associates Degree in a Human Service-related field (Social Work, Sociology, Criminal Justice, Psychology); Bachelor’s degree preferred

Experience

• Bilingual (Spanish) preferred
• Paid or volunteer experience in customer service; experience in health/human services preferred

WORK SCHEDULE

Open availability to a minimum 40 hours during clinic operating hours, Monday – Thursday, 7 am – 7 pm, Friday, 7 am – 5 pm, and rotating Saturdays, 7 am – 3 pm.

WHAT WE OFFER

As a full-time employee, you will receive an impressive portfolio of benefits designed to help you maintain a comfortable lifestyle for you and your qualifying dependents, including Major Medical, Dental, Vision, Flexible Spending Account, Short-term Disability, Long-term Disability, Life Insurance, Employee Assistant Program, 403(b) Paid Time Off, including Holidays.

Pay to commensurate with experience.

Learn more about us at www.kenoshachc.org.

Kenosha Community Health Center and Pillar Health, a Division of Kenosha Community Health Center, are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to raced, color, religion, sex, national origin, disability or veteran status.